WELCOME TO OUR TDA FAMILY SITE!

By now, you will have noticed that we place a strong emphasis on clear and open communication here at TDA. Our friendly admin team is available on 0483 914 033 and at [email protected] between 9am and 5pm, Monday to Friday. For convenience and consistency, our primary methods of communication are email and the BAND app.

Important updates, reminders and studio information are shared regularly via email and BAND, so please ensure you have provided us with a current email address that you check often and that you have downloaded the BAND app. We are more than happy to include multiple email addresses per family if you would like information sent to more than one recipient. We also recommend adding [email protected] to your contacts so our emails do not end up in your spam folder. Details on what the BAND app is and how to access your dancer’s class groups can be found in the sections above.

We are always happy to clarify any information you receive from the studio. If you have questions or would like to chat further, please feel free to call us or speak with one of our helpful team members at the studio.

You can also find us on Facebook and Instagram, where we share updates and celebrate our community. We kindly ask that all studio related enquiries are directed through our admin team rather than personal messages to teachers or staff via mobile phone, email or social media. If you need to speak with your dancer’s teacher, our admin team will be happy to assist and arrange this for you.

FEES TERMS & CONDITIONS

Full Terms & Conditions can be found in your StudioPro Parent Portal.

MONTHLY DIRECT DEBIT FOR ALL FAMILIES

All tuition fees are paid via monthly direct debit/autopay, processed on the 1st of the month, using a nominated bank account or credit card. Payment details can be updated at any time through the parent portal and must be kept current.

If you need support or wish to discuss a payment plan, please contact [email protected]. We are always happy to support our families where possible.

Accounts overdue by more than 14 days may result in the dancer being unable to participate in classes, rehearsals or concerts until fees are paid. Concert participation requires tuition to be paid through December.

HOW OUR ALL-INCLUSIVE TUITION WORKS

Annual tuition is divided into 11 equal monthly payments from February to December. Monthly fees remain the same regardless of public holidays, school holidays or the number of classes in a month. Our tuition (excluding troupe) includes class tuition, administration, end-of-year costume hire, production and concert fees, concert video, photo day and concert rehearsals. It does not include our annual registration fee, uniform, concert tickets or additional workshops, exams, excursions or private lessons.

WITHDRAWALS

Enrolment is presumed for the year and re-enrolment term to term automatically rolls over from term to term unless we are are notified of withdrawal. To withdraw from a class, 14 days’ written notice from the 1st of the month is required via [email protected]. Refunds are not provided for missed classes during the notice period.

ATTENDANCE

Your dancer’s attendance in class is important to their peers and our teaching staff. As a family at TDA, it is a commitment for you to ensure your child attends their classes on time each week and attends all lessons planned for them. Not only do absences impact the concert routines we create, it also impacts the social and confidence-building principals we work hard to foster in each age group.

MARKING ABSENCES

If you know ahead of time that your child will be absent due to holidays/vacations, commitments or school trips, please let us know ahead of time so the class impact is minimal at [email protected] . Please also let us know if your dancer is unwell or injured and unable to attend class.

We also ask that you mark your dancers absent days via our parent portal.

CLICK HERE to see how to mark an absence

MAKE UP LESSONS

Dancers who are absent for their scheduled class in Term 1, 2 & 3 are welcome to attend a makeup class. Dancer may attend any class in their correct age group at either location as a makeup class, excluding full and waitlisted classes. Makeup classes are valid for one month from the original absence. Troupe classes are not eligible for makeup classes. If a dancer wishes to attend a makeup class, please contact our admin team at [email protected] to request a makeup class! Due to our safety regulations, we cannot accept walk-in's for makeup classes so please make sure to contact our admin team if you wish to use your makeup class.

We respect your privacy and we will never sell or pass on any of your information to third parties unless required by Government Authorities or in the event of debt recovery. Any information passed on will be done so with appropriate privacy and confidentiality protection.

The Dance Academy Sunshine Coast recognises that social media is an important part of modern communication and community connection. This policy exists to help protect our students, families and staff, and to ensure all online interactions reflect the values and standards of our studio.

This policy applies to all social networking platforms including, but not limited to, social media sites, video and photo sharing platforms, blogs, forums, messaging apps and location-based features such as check-ins.

If you have any questions about this policy, please contact our admin team.

Online Conduct & Responsibility

Please remember that anonymity on social media is never guaranteed. Families are asked to exercise particular care when posting images, videos or comments that may identify children in their care.

All online behaviour connected to The Dance Academy Sunshine Coast must remain consistent with our Code of Conduct. Content that is considered obscene, defamatory, threatening, harassing, discriminatory or hateful towards any staff member, student or family will not be tolerated and may result in disciplinary or legal action.

Privacy, Safety & Child Protection

When posting online, identifying information about minors must not be shared. This includes full names, ages, locations or any other personal details that could compromise a child’s safety.

Studio Matters & Communication

Studio-related matters including fees, scheduling, placements, performance opportunities or concerns must not be discussed via social media. We value respectful and open communication and encourage all feedback, questions or complaints to be made directly to our admin team or Director.

Families found to be participating in private or hidden online groups created for the purpose of discussing studio matters will be encouraged to use our official communication platforms instead. This ensures accurate information and a respectful, inclusive environment for all.

Staff Boundaries & Professionalism

To maintain clear and respectful boundaries, we discourage parents and students from becoming friends or followers of teachers on personal social media accounts unless there is an existing relationship outside the studio.

Staff, volunteers or anyone identifying themselves as affiliated with The Dance Academy Sunshine Coast must communicate online with integrity, respect and professionalism. Confidential or sensitive studio information must never be shared online.

Intellectual Property & Representation

All choreography, costuming, branding and studio materials remain the intellectual property of The Dance Academy Sunshine Coast. These must not be copied, shared or reproduced online without permission.

While representing the studio, including sharing images of dancers in uniform or studio-branded content, any posts that are racially, sexually, physically or religiously offensive will not be tolerated.

At The Dance Academy Sunshine Coast, we are committed to providing a safe, respectful and nurturing environment where all students feel confident to learn, grow and express themselves. Our Code of Conduct helps ensure the smooth running of the studio and a positive experience for every member of our community.

We value open communication and are always happy to clarify any expectations outlined below. If something is unclear or concerning, please contact us so we can discuss it together. Following a formal meeting, the studio reserves the right to take disciplinary action, including dismissal, where this Code of Conduct is breached.

Respectful Behaviour

The Dance Academy Sunshine Coast is a place where kindness, respect and inclusion are expected at all times. Bullying in any form, including physical, emotional, verbal or online behaviour, will not be tolerated from students, parents or staff. Any behaviour that is disrespectful, defamatory or harmful to another member of our community may result in an immediate meeting and possible dismissal at the discretion of the Director.

Communication & Studio Etiquette

To ensure classes run safely and without interruption, parents and guardians are not to approach teachers or students during class time unless there is an emergency. Messages, food, drink or medication must be passed on via a TDA staff member.

Parents are welcome to relax in our waiting areas and enjoy a tea or coffee, or you may drop your dancer off and return for pick up once class has finished. Parents must wait in designated areas or outside the studios until classes are dismissed.

All questions, concerns or feedback must be directed through our admin team via email. Parents and students are asked not to contact teachers directly by phone, email or social media regarding studio matters. This helps us respect staff privacy and ensure clear, consistent communication. Personal meetings with teachers or the Studio Director can be arranged through reception or via email.

Student Supervision

The studio is unable to take responsibility for students before or after their scheduled class times. It is the responsibility of parents and guardians to ensure dancers are dropped off and collected on time.

In the case of an emergency or unavoidable delay, please contact the studio as soon as possible so we can support your child and keep them calm and safe. If a child is left unattended, they may be asked to remain with their teacher until collected.

Fees, Costumes & Financial Obligations

Families who do not meet tuition or costume payment obligations may incur late fees and or be excluded from performances. External debt collection may occur where accounts remain overdue and any associated costs will be the responsibility of the client.

Costume expenses remain the responsibility of the parent or guardian. Costumes will not be issued where accounts are outstanding.

Personal Property

The Dance Academy Sunshine Coast does not accept responsibility for lost, stolen or misplaced items. Families are encouraged to label belongings clearly and avoid bringing valuable items into the studio.

Competitions & Private Lessons

Solo competitions are open to private lesson students only and must be approved by the relevant teacher and choreographer.

Studio Operations & Intellectual Property

The studio reserves the right to make changes to teachers or timetables where necessary throughout the year. Where significant or permanent changes occur, families will be notified in advance.

All choreography, costuming, studio policies and materials remain the intellectual property of The Dance Academy Sunshine Coast and may not be copied, reproduced or sold without written permission from the Director.